Apr
17
2009
Uncategorized

StarTek Call Center Info

StarTek is a business process outsourcing (BPO) company dedicated to service. For over 20 years, we have been committed to serving the needs of our clients and their customers. StarTek is consistently ranked #1 by our clients, but just as importantly, ranked #1 by our clients’ customers. We are a catalyst enabling our clients to earn the JD Power and other coveted industry quality awards.

We help our clients manage the customer experience across the customer life cycle, resulting in enhanced customer retention and a higher return on customer investment. We enable our clients to better acquire, on board, serve, grow, and retain customer relationships with both business customers and consumers.

StarTek offers a variety of customer management solutions that provide front- to back-office capabilities utilizing the StarTek Choice delivery platform. StarTek Choice includes onshore, near shore, offshore, and StarTek@Home outsourcing alternatives. Our solution configuration is aligned with our clients’ unique requirements. The StarTek difference is in our quality, execution, and results, which are made possible by StarTek’s best-in-class expertise in the wireless, landline, cable/satellite, technology, and retail industries. We are flexible in designing solutions around our clients’ strategic goals, and we provide experienced management teams that bring together a well-trained, highly productive workforce, equipped with the right tools and technology.

StarTek manages your customer relationships to increase customer loyalty and profitability. Loyal customers purchase more frequently, provide higher revenues per purchase, acquire multiple products or services, refer your company to others, and continue to purchase from your company over long periods of time. StarTek solutions derive more benefits from customer interactions by delivering increased customer satisfaction and revenue, which in turn leads to reduced churn and a higher return on your customer investment.

Services

Recent studies indicate that service is the most important factor influencing a customer’s feelings of loyalty toward a company, beating out product, price, and reputation. So if clients want to create loyal customers that purchase more frequently, provide higher revenues per purchase, acquire multiple products or services, refer your company to others, and continue to purchase from your company over long periods of time, providing high quality service is critical.

Service solution offerings:

  • Customer Care
  • Technical Support and Product Support
  • Repair Services Management

Contact:

StarTrek (Philippines)
Sen. Gil Puyat Avenue, Makati City
Web: www.startek.com

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